Common issues and how to fix them.
Wiki not starting
Symptom: wai auth status shows the wiki as offline, or http://localhost:8080 is unreachable.
Fix: Make sure Docker is running, then restart the wiki from the desktop app or by restarting the Docker container directly:
docker restart whoami-wiki
If the port is already in use, you can change it in ~/.whoami/config.json:
{ "wiki": { "port": 8081 } }
Then restart the wiki for the change to take effect.
CLI not found in PATH
Symptom: Running wai returns "command not found."
Fix: The desktop app installer should add wai to your PATH automatically. If it didn't, add it manually:
# macOS / Linux
export PATH="$HOME/.whoami/bin:$PATH"
Add this line to your shell profile (~/.zshrc, ~/.bashrc) to make it permanent.
Agent harness failing to connect
Symptom: The agent can't find whoami.wiki tools or returns connection errors when trying to use them.
Fix: Verify the CLI can reach the wiki:
wai auth status
If the plugin is installed but not detected, try removing and re-adding it:
claude plugin remove whoami
claude plugin add whoami
Make sure you restart your agent session after reinstalling the plugin.
Permission errors on snapshot
Symptom: wai snapshot fails with permission denied errors.
Fix: Ensure the data directory is readable:
ls -la ~/Photos/grandma
On macOS, you may need to grant terminal access to the Photos directory in System Settings → Privacy & Security → Files and Folders.
Snapshot is slow or uses too much memory
Symptom: wai snapshot takes a very long time or your machine runs out of memory with large data sets.
Fix: Process smaller directories at a time instead of one large snapshot:
wai snapshot ~/Photos/grandma/2020
wai snapshot ~/Photos/grandma/2021
Still stuck?
Check your connection status and include the output when reporting an issue:
wai auth status --json
File issues at github.com/whoami-wiki/whoami/issues.